Frequently Asked Questions

A Ubiquiti UniFi installer is a specialist who designs, supplies and installs Ubiquiti's UniFi range of enterprise networking equipment for businesses and organisations. This includes WiFi access points, switches, security gateways, CCTV cameras and door access controllers. InsideWire is a dedicated UniFi installer based in Peterborough, Cambridgeshire, serving businesses across the East of England.

UniFi WiFi installation costs in the UK typically range from £500 to £5,000+ depending on the size of the site, number of access points required and complexity of the network design. A small office installation with 2–3 access points and a Dream Machine router might cost £800–£1,500 all-in including hardware. A larger warehouse or multi-site deployment can run to several thousand pounds. InsideWire provides free no-obligation quotes — contact us at insidewire.co.uk/contact/ for an accurate figure based on your specific requirements.

While technically savvy individuals can install basic UniFi systems themselves, professional installation is strongly recommended for business environments. A professional installer ensures correct RF planning so access points are placed optimally, proper VLAN configuration for security, correct firewall rules, and full documentation of the setup. InsideWire also handles ongoing firmware management and monitoring — things that are easy to miss if you self-install.

A typical single-site UniFi installation takes one to two days on-site. This covers cabling, mounting access points, configuring the controller, setting up VLANs and testing. Larger multi-site deployments are planned in stages and may take several days across multiple visits. InsideWire provides a clear timeline before any work begins.

Consumer WiFi routers are designed for households with 5–15 devices. UniFi is enterprise-grade hardware designed for hundreds of simultaneous devices, multiple SSIDs, VLAN segmentation, centralised management and high-density environments. UniFi systems are managed through a single controller, meaning every access point, switch and camera is visible and configurable in one place.

Yes — InsideWire is based in Peterborough and this is our primary service area. We provide on-site UniFi installation for businesses across Peterborough including Lynch Wood, Bretton, Queensgate, Orton Southgate and the surrounding industrial and business parks. We typically offer same-week site visits for Peterborough clients.

UniFi scales from a single-room office with one access point right up to enterprise campuses with hundreds of APs across multiple sites. It is particularly well suited to SMEs with 5–200 employees, schools, places of worship, hospitality venues, warehouses and retail premises. If you have more than 5 devices connecting to WiFi, UniFi is likely a better choice than a consumer router.

InsideWire can supply all Ubiquiti hardware directly, or work with equipment you have already purchased. We recommend letting us supply the hardware where possible — we can ensure the correct models are selected for your environment and all firmware is pre-loaded before installation. Hardware is purchased at trade pricing and passed through at cost.

A managed network service means your IT infrastructure is proactively monitored, maintained and supported by a third party on an ongoing monthly basis — rather than only getting help when something breaks. InsideWire's managed service covers UniFi network monitoring, firmware updates, firewall audits, VLAN management, security reviews and priority support, starting from £150 per month per site.

InsideWire's managed service plans include remote network monitoring, firmware update planning and management, configuration backups, security best-practice reviews, VLAN and firewall audits, and priority support response. Higher tiers include proactive performance optimisation, monthly network reviews, server support and desktop/helpdesk support for your team. Full details are at insidewire.co.uk/pricing/.

InsideWire's managed services start from £150 per month per site for network monitoring and basic support. The Standard plan is £350/month and includes proactive monitoring and performance optimisation. Premium is £750/month and covers complex multi-site environments with priority SLA. Server and desktop support is available as an add-on. All plans require a minimum 3-month contract with 30 days notice to cancel.

Break-fix means you call someone when something goes wrong and pay per incident. Managed services means your IT provider is actively monitoring your systems and fixing issues before they cause downtime — often before you're even aware of a problem. For businesses that depend on their network, managed services typically work out cheaper in the long run because downtime is prevented rather than fixed after the fact.

The majority of UniFi network management is handled entirely remotely through the UniFi controller. InsideWire can push firmware updates, adjust firewall rules, reconfigure VLANs, troubleshoot connectivity issues and run security audits without setting foot on-site. On-site visits are arranged for hardware issues, new installations or significant network changes.

Yes. InsideWire's managed service offering extends beyond networking to include Windows Server management, patch management, backup monitoring and virtualisation support. This means businesses can have a single managed IT provider covering their entire infrastructure — network, servers and end-user devices.

InsideWire's desktop support covers end-user IT helpdesk, device setup and management, software deployment, Microsoft 365 configuration and management, printer and peripheral support, and general day-to-day IT issues for your team. This is available as part of the Premium MSP plan or as a standalone add-on.

Response times depend on your plan. Basic plan clients receive priority response over ad-hoc clients. Standard and Premium MSP clients receive faster response SLAs. For critical network outages affecting all users, InsideWire aims to begin remote diagnosis within 2 hours for managed clients. Exact SLA terms are confirmed at contract stage.

Yes. InsideWire is based in Peterborough, Cambridgeshire. This makes us the closest dedicated Ubiquiti UniFi specialist to businesses in the city and surrounding areas. We offer faster on-site response times for Peterborough clients than any London or national IT company, with same-week site visits typically available.

InsideWire provides on-site UniFi installation across Peterborough, Cambridgeshire, Norfolk, Suffolk, Essex, Hertfordshire and Bedfordshire. We regularly serve clients in Cambridge, Ely, Huntingdon, Norwich, Ipswich, Chelmsford, St Albans, Bedford and Stevenage. Remote managed services are available to businesses anywhere in the UK and internationally.

Yes. While Peterborough and Cambridgeshire are our home area, InsideWire regularly undertakes on-site installations across Norfolk, Suffolk, Essex, Hertfordshire and Bedfordshire. We have completed projects as far afield as London and Scotland. For clients outside our regular travel area, we assess projects individually — contact us to discuss.

To our knowledge, InsideWire is the only business in Peterborough that is 100% focused on Ubiquiti UniFi products. Most local IT companies offer Ubiquiti as one option among many — we only do Ubiquiti. This means deeper product knowledge, faster installation and better ongoing support than a generalist IT provider.

Monty is the founder and lead engineer at InsideWire, a Peterborough-based Ubiquiti UniFi specialist. He has over 7 years of hands-on experience installing and managing Ubiquiti systems for businesses across the UK. Monty also runs the InsideWire YouTube channel, which has grown to over 26,000 subscribers covering UniFi installation guides, product reviews and network design tutorials. InsideWire was founded to bring enterprise-grade Ubiquiti expertise directly to UK businesses.

Yes. The InsideWire YouTube channel has over 26,000 subscribers and covers Ubiquiti UniFi installation tutorials, product reviews, firmware update walkthroughs and network design guides. The channel is run by Monty, InsideWire's founder, and is one of the most-followed UK-based UniFi channels. Search InsideWire on YouTube or visit the channel directly.

InsideWire has over 7 years of hands-on experience working exclusively with Ubiquiti UniFi products. This covers the full UniFi ecosystem — WiFi, switching, routing, Protect CCTV, Access door control and Talk VoIP. Being 100% Ubiquiti-focused means InsideWire's knowledge of the product range is significantly deeper than a generalist IT company that offers multiple brands.

InsideWire has extensive practical experience with the full Ubiquiti UniFi product range accumulated over 7+ years. Ubiquiti's formal certification programme (UEWA, UEWA-Pro) is an area we are actively pursuing. In the meantime, our track record of completed installations, our YouTube following and our client results speak directly to our expertise. We are happy to discuss our experience and approach on any project.

Yes. InsideWire installs UniFi Protect IP camera systems for businesses across the East of England. UniFi Protect is Ubiquiti's enterprise CCTV platform, offering high-resolution cameras, AI-powered object detection, remote viewing via mobile app and seamless integration with the rest of your UniFi infrastructure. We handle camera positioning, cabling, NVR setup and remote access configuration.

UniFi Access is Ubiquiti's door access control system, allowing businesses to control who can enter specific areas using NFC cards, mobile app or PIN codes. It integrates directly with your UniFi network and is managed from the same controller as your WiFi and cameras. InsideWire installs UniFi Access for offices, warehouses, schools and any business that needs controlled entry points.

Yes. UniFi Protect cameras can be viewed in real time from anywhere in the world using the UniFi Protect mobile app on iOS or Android. InsideWire configures remote access as standard on all Protect installations, so you can check your site from your phone whether you're in the office or abroad.

The easiest way is to fill in the contact form at insidewire.co.uk/contact/ with details about your site and what you're looking to achieve. Monty reviews all enquiries personally and typically responds the same day. You can also message on WhatsApp or email info@insidewire.co.uk. Quotes are free and there is no obligation.

The more detail the better, but at minimum it helps to know: the type and size of your premises, roughly how many devices need to connect, what problems you're currently experiencing, and whether you're looking for a one-off installation or ongoing managed support. A floor plan is useful for larger sites but not essential for an initial quote.

InsideWire offers a free initial call or email exchange to understand your requirements and give ballpark guidance. For businesses that need a more detailed technical discussion before committing to a project, we offer a 1-hour paid consultation call at £125 + applicable payment processing fees, which covers a full review of your requirements, a recommended solution and accurate pricing. This fee is credited against any subsequent project.

InsideWire accepts bank transfer (BACS) and major debit/credit cards. For managed service contracts, payments are taken monthly by direct debit or standing order. Hardware is typically invoiced separately from labour. A deposit may be required on larger projects. Card payments and payment links may incur a small processing fee.

Yes. Every InsideWire installation includes a handover period where we walk you through the system and ensure everything is working correctly. Beyond that, clients can choose to move onto a managed service plan from £150/month for ongoing monitoring, updates and support. Ad-hoc support is also available on a pay-per-incident basis for clients not on a managed plan.