IW-BUILD-20260317-2000 UniFi Managed Service Pricing | From £150/month | InsideWire
Managed Services Pricing

Transparent. Per-Site. No Surprises.

InsideWire's managed service plans are priced per site and based on your actual network. Every plan includes a base monthly fee plus a small per-device charge — so you only pay for what you have.

✓ Minimum 3-month contract · No hidden fees · Cancel with 30 days notice
🌐
Basic Support
£150 /month per site
+ per-device charges below
  • ✓Remote troubleshooting & technical support
  • ✓Basic monitoring of network equipment
  • ✓Firmware update planning & maintenance
  • ✓Configuration backups
  • ✓Basic security review (VLANs, guest access)
  • ✓Priority response vs ad-hoc clients
Ideal For
Small offices · Retail · Simple single-site networks
Not included: Proactive optimisation · Performance tuning · Priority SLA
Get Started →
Most Popular
⚡
Standard Support
£350 /month per site
+ per-device charges below
  • Everything in Basic, plus:
  • ✓Proactive network monitoring
  • ✓WiFi performance optimisation
  • ✓Network performance reviews
  • ✓Security best-practice checks
  • ✓Config improvements as network evolves
  • ✓Advice on scaling infrastructure
  • ✓Faster response times
Ideal For
Multi-staff offices · Retail · Cloud-heavy businesses · Multiple APs & switches
Get Started →
🏆
Premium Support
£750 /month per site
+ per-device charges below
  • Everything in Standard, plus:
  • ✓Priority response & faster troubleshooting
  • ✓Frequent optimisation reviews
  • ✓Proactive infrastructure improvements
  • ✓Complex multi-site network management
  • ✓Strategic network scaling advice
  • ✓Support for high-reliability environments
Ideal For
Warehouses · Distribution · Multi-site operations · High-reliability environments
Get Started →
Per-Device Charges

Added to your base plan monthly

Your base plan covers the service — the per-device charge covers the actual monitoring, updating, and management of each piece of UniFi hardware on your site. This keeps pricing fair as networks grow.

Example Site
Standard + 5 APs + 2 Switches + Gateway
£470/mo
£350 + £75 APs + £20 switches + £25 gateway
Access Point
Per UniFi AP
+£15/mo
Switch
Per managed switch
+£10/mo
Gateway / Router
UDM, UCG, USG
+£25/mo
CCTV Camera
Per Protect camera
+£8/mo
NVR / Cloud Key
Per recording device
+£15/mo
Access Reader
Per UA door reader
+£8/mo
VoIP Phone
Per UniFi Talk device
+£8/mo
Server / NAS
Per on-prem server
+£50/mo
💡 Minimum monthly value: £300/month per contract. Sites with fewer than £300 of combined base + device charges will be billed at the £300 minimum. This ensures your site receives the proper level of attention it deserves.
🛒 Looking to buy UniFi hardware? Use InsideWire's affiliate links to support the channel: Ubiquiti Store ↗ Amazon Networking ↗
Support Capacity

Honest about capacity — so you always get quality

InsideWire is a specialist operation — not a large MSP with dozens of engineers. That's a feature, not a bug. You get direct access to a senior engineer who knows your network. To maintain that quality, support hours per site are structured by plan.

🌐 Basic
2 hrs
included per month
Additional hours at £125/hr
⚡ Standard
5 hrs
included per month
Additional hours at £90/hr
🏆 Premium
12 hrs
included per month
Additional hours at £80/hr
🔧 Ad-Hoc
£125
per hour, no contract
Managed clients get priority over ad-hoc

✅ What Managed Support Covers

  • ✓Network device monitoring (UniFi dashboard)
  • ✓Firmware testing & scheduled updates
  • ✓Security configuration reviews
  • ✓WiFi performance optimisation
  • ✓Remote troubleshooting & configuration
  • ✓VLAN and firewall rule management
  • ✓UniFi Protect CCTV monitoring
  • ✓UniFi Access door control management
  • ✓Vendor liaison for hardware faults
  • ✓Monthly network health summary

❌ What's Not Included (Without Add-On)

  • ✗On-site engineer visits (quoted separately)
  • ✗New hardware supply and installation
  • ✗Desktop / laptop / user device support
  • ✗ISP fault resolution (we assist, they fix)
  • ✗Third-party software or app support
  • ✗Out-of-hours emergency support (Premium only)
  • ✗Data recovery or backup services
  • ✗Microsoft 365 administration
Most of the above can be added as optional extras — ask about add-on pricing.
Coming Soon
Expanding Services

Desktop & Server Support

InsideWire specialises in network infrastructure and connectivity, with additional IT services available where required. Many clients also need support for workstations, servers, and wider IT systems — these services are being added to the managed support offering.

→Desktop & workstation support
→Windows Server support & maintenance
→Active Directory & user management
→Backup & recovery management
→Microsoft 365 administration
→Endpoint security & patch management
→Cloud infrastructure management
→Disaster recovery planning
Enquire About Desktop Support
✓ Currently available case-by-case · Pricing on request
£125
1-hour call

Not sure which plan is right?

Book a 1-hour consultation with Monty. Bring your network details and questions — and leave with a clear plan and accurate pricing for your specific setup.

Book a Consultation — £125 + applicable payment processing fees